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How we do it?
Offshore Development
Onsite Development

Finite States Methodology


At Finite States, we take customer satisfaction seriously. We depend on our expertise, experience and processes in having provided similar services to large Enterprises for many years. The facilitating factors such as sophisticated infrastructure management tools, reliable communication infrastructure and a cross-skilled talent pool that matches the best in the industry are a given at Finite States. These, coupled with the lower costs of offshore operations, make a real compelling value proposition.

We focus on three key pillars, which form the base for our delivery model:

The mantra of delivery at Finite States is 'Standardization, Automation and Customization'. Follow industry standards, Best-in-class practices. Automate for consistency and scalability. Customized to suit our client's requirements.

Our ability to deliver excellent consistency in quality and service, stems from our strict adherence to quality processes, we have created a common language across the organization, based on a quality assurance framework comprising of delivery practices, which evolve across the
Plan-Deploy-Manage-Review Model.

Our customization model is centered on the belief that every customer has a unique requirement, and hence needs a unique solution. Finite States offers the following attributes that can be customized, to make it work for our clients:-

  • Delivery Model
    We offer Onsite/ Offsite or our unique hybrid model that works for our client's individual requirements.

  • Level of Investment
    We explore a mix and match of our resources with our client's resources and choose a cost-effective solution. Whether it may be tools, management software, connectivity or desktops, we work with our client to optimize the up-front investments, protect the current investments as much as possible and reduce day-to-day operational costs.

  • Level of delivery ownership
    We will be happy to add value to our client's infrastructure and deliver world-class services on a 24x7 basis. Or partner with the client to handle night shift operations (using follow the sun model) for the entire infrastructure or be a point solution provider or any mix that serves the client's business needs.

  • Delivery Sites
    Depending on the client's geographical spread and requirement, we can offer a single site or multiple site delivery, help consolidate service locations, ensure disaster recovery etc.

Through Finite States's unique HR practices we enhance the overall quality of our workforce by promoting a climate of continuous learning and professional growth. Our goal is to sustain employee performance at a level, which meets or exceeds our clients' expectations.

We enable our employees to keep abreast of changes in their fields and encourage continuous learning by making our employees competitive for employment opportunities within the company's business divisions like managed services, professional services and customer support. Our technical and practice specialists are cross-skilled and come from the world's best technical and management institutes and undergo client orientation programs before starting on any project. This includes culture orientation, customer handling skills and other soft skills training.

Our delivery organization is structured into 2 functions. The Support function includes the service desk agents, the support engineers, networks specialists, server and OS specialists, database administrators, web server administrators and security specialists. The Service Level Management function includes Program Managers, Shift Managers, Practices Consultants and Technical Managers.

Service Desk Process
As a single point of contact, the Service Desk extends the range of services and offers a more global-focused approach, allowing business processes to be integrated into the Service Management infrastructure. It not only handles Incidents, Problems and Questions, but also provides an interface for other activities such as Customer Change Requests, Maintenance Contracts, Service Level Management, Configuration Management and IT Service Continuity Management.

Incident Management
The primary goal of the Incident Management process is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. 'Normal Service Operation' is defined here as service operation within Service Level Agreement (SLA) limits.

Problem Management
The goal of Problem Management is to minimize the adverse impact of Incidents and Problems on the business that are caused by errors within the IT Infrastructure and to prevent recurrence of Incidents related to these errors. In order to achieve this goal, Problem Management seeks to get to the root cause of Incidents and then initiate actions to improve or correct the situation. The Problem Management process has both reactive and proactive aspects.

Change Management
Changes arise as a result of Problems, but many changes can come from proactively seeking business benefits such as reducing costs or improving services. The goal of the Change Management Process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes, in order to minimize the impact of change-related incidents upon service quality, and consequently to improve the
day-to-day operations of the organization.

Configuration Management
Businesses require quality IT services provided economically. To be efficient and effective, all organizations need to control their IT infrastructure and services. Configuration Management provides a al model of the infrastructure or a service by identifying, controlling, maintaining and verifying the versions of Configuration Items in existence.

Release Management
Release Management undertakes the planning, design, build, configuration and testing of hardware and software to create a set of Release components for a live environment. Activities also cover the planning, preparation and scheduling of a Release to many customers and locations.

We have consciously invested in hi-tech facilities and continue to do so in order to deliver world-class services to our customers.

Some of the features are:-

  • Physical Infrastructure (Power, UPS, Link, Secure Access)
  • Network and Computer Hardware
  • Management Tools
  • 24*7 Operations
  • Rapid deployment and testing processes to meet time-to-market deadlines
  • Reduction in cost per unit of infrastructure investment by performance optimization